Return & Refund Policy

At Vinolli London, we want you to be fully satisfied with your purchase. If for any reason you are not, please read our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible, items must:

• Be unused and in original condition

• Include original packaging and accessories

Products showing signs of use, damage, or modification are not eligible.

2. Non-Returnable Items

We cannot accept returns for:

• Items damaged due to misuse

• Items without original packaging

• Gift cards or downloadable products

3. Return Process

To initiate a return, contact us at:
📧 support@vinollilondon.com

Please include:

• Full name

• Order number

• Reason for return

• Photos of the item (if applicable)

Once approved, you will receive the return instructions. Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

4. Damaged or Defective Items

If your item arrives damaged, faulty, or incorrect:

• Contact us within 48 hours with photos

• We will replace the item or issue a full refund

• Return shipping is free for defective items

5. Refunds

Refunds are issued to the original payment method once the returned item is inspected and approved.

Please allow:

• 5–10 business days for processing

• Additional time depending on your bank

6. Order Cancellations

Orders can be cancelled within 2 hours of purchase. After this time, the order may already be processing or shipped.

7. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account

2. Contact your credit card company

3. Contact your bank

If still unresolved, email us at support@vinollilondon.com.